Job Title:  House Manager/Box Office Associate

Reports to:  Patron Manager

FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule includes weekdays, evenings and weekends. 

Background 

Zeiders American Dream Theater is a 501(c)(3) charitable organization founded on the belief that creativity drives the growth of individuals and communities; and that the imagination, passion, and discipline of creation are universal requirements for all successful endeavors, artistic and otherwise.  The Z’s mission is to introduce new works and emerging artists, present unique artistic experiences, and inspire creative growth in the Hampton Roads Community. 

Zeiders American Dream Theater is a professional, non-profit theater that introduces new works and emerging artists, presents unique artistic experiences, and inspires creative growth in the Hampton Roads Community. The Z’s founding principles are that creativity drives the growth of individuals and communities; and that the imagination, passion, and discipline of creation are universal requirements for all successful endeavors, artistic and otherwise.

Our mission is accomplished through programming balanced between developing projects and artists, presenting regional, national and international artists, and community-driven events. The Z includes a 300 seat Main Stage theater and flexible Studio theater with support areas and houses an audio and video recording studio, indoor and outdoor event areas, and offices.  This facility is host to all types of experiences from art exhibits, community forums, partnership productions, and our schedule of exciting performances. Outfitted with the premium sound, lighting, and projection equipment, The Z provides an intimate, state of the art experience for audiences and performers. 

The Z is quickly becoming an integral part of the community of Hampton Roads; a place of opportunity and entertainment, where artists and audience members are creatively inspired and encouraged to follow their dreams. 

The Z is looking for a House Manager/Box Office Associate who shares our vision and embraces an opportunity to be a part of our team.     

Summary

The House Manager/Box Office Associate has a unique opportunity to interact with our patrons and provide them with important information about Zeiders American Dream Theater. They are a point of contact for the patrons, so it is imperative to be energetic, knowledgeable, and personable. The House Manager/Box Office Associate is responsible for ensuring that current and new Zeiders American Dream Theater patrons have an enjoyable experience while attending events and performances at The Z.  House Manager/Box Office Associate will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal, and professional dedication to our Mission, Vision, and Values.

Essential Duties and Responsibilities

  • Familiar with The Z’s website along with current and upcoming performances.
  • Oversee that all opening and closing duties of the Front of House checklist are completed
  • Set up Front of House supplies & equipment
  • Responsible for opening and closing of the building, arming and disarming security system
  • Oversee Front of House Volunteers and Staff during events, performances, and rentals
  • Conduct Pre-show meeting with Volunteers
  • Complete pre and post checklist/report for Events and Rentals
  • Responsible for balancing concessions cash drawers, collecting money and locking it into the safe
  • Assist patrons with questions, accessibility needs and/or seating issues
  • Clean, sweep, vacuum, mop, disinfect, etc. Front of House areas, bathrooms, Back of House areas, and theater.
  • Oversee the flow and transitions of Front of House operations during shows-communicating with Tech staff & Box Office staff.
  • Provide helpful information, including suggestions for events, performances, price options, group rates, parking options, directions, restaurants, access for patrons with disabilities, and any other service provided by the Z
  • Work positively with other Box Office staff, Concession Staff, Tech Staff, and Artists and their team and communicate thoroughly with each other
  • Providing excellent customer service to guests and excellent leadership to employees
  • Familiar with Box Office and Concession policies and procedures.
  • Learn ticketing software and work in the Box Office as needed. Includes answering sales calls and walk up sales.
  • Step in as bartender during high-volume situations
  • Handle guest complaints, issues, problems in a professional manner.
  • Have thorough knowledge of Theater evacuation procedures and be prepared to take charge of evacuation in the event of an emergency.
  • Execute other duties as assigned by the management

Requirements and Qualifications

  • Experience and knowledge of all aspects of theater and theater procedures.
  • Flexibility in relation to duties and working hours which will include weekdays, evenings and weekends
  • Must be at least 21 years of age or older
  • Must be people-oriented, provide outstanding customer service, excellent telephone manner, ability to provide knowledge of the theater.
  • Must thrive in a fast-paced environment
  • Previous customer relations experience and ticketing experience preferable
  • Ability to stand and walk for long periods of time and ability to lift up to 15 lbs. or more with assistance
  • Ability to motivate, delegate and supervise effectively and professionally and exercise initiative, take personal responsibility and resolve issues independently.
  • Experience with Point-of-Sale credit card processing
  • Excellent verbal and interpersonal and good written communication skills
  • Experience working with volunteers and dynamic personalities
  • Computer literate in Microsoft Office, Word, and Excel, Google Drive, Gmail and other technology (iPads, scanners, etc)
  • Interest in not-for-profit, theater and/or entertainment industries

Perks

  • Fun work environment
  • Complimentary tickets to shows
  • Great location to work with free and convenient parking
  • Connected to local arts community

Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]

The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such actively seeks opportunities to diversify our staff and does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. The Z strongly encourages candidates of diverse backgrounds to apply.


Job Title:  Bartender

Reports to:  Patron Manager

FLSA Status: Part-Time, Flexible (Hourly, 0-32 hours/week), non-exempt. Schedule primarily evenings and weekends. 

Background 

Zeiders American Dream Theater is a 501(c)(3) charitable organization founded on the belief that creativity drives the growth of individuals and communities; and that the imagination, passion, and discipline of creation are universal requirements for all successful endeavors, artistic and otherwise.  The Z’s mission is to introduce new works and emerging artists, present unique artistic experiences, and inspire creative growth in the Hampton Roads Community. 

Zeiders American Dream Theater is a professional, non-profit theater that introduces new works and emerging artists, presents unique artistic experiences, and inspires creative growth in the Hampton Roads Community. The Z’s founding principles are that creativity drives the growth of individuals and communities; and that the imagination, passion, and discipline of creation are universal requirements for all successful endeavors, artistic and otherwise.

Our mission is accomplished through programming balanced between developing projects and artists, presenting regional, national and international artists, and community-driven events. The Z includes a 300 seat Main Stage theater and flexible Studio theater with support areas and houses an audio and video recording studio, indoor and outdoor event areas, and offices.  This facility is host to all types of experiences from art exhibits, community forums, partnership productions, and our schedule of exciting performances. Outfitted with the premium sound, lighting, and projection equipment, The Z provides an intimate, state of the art experience for audiences and performers. 

The Z is quickly becoming an integral part of the community of Hampton Roads; a place of opportunity and entertainment, where artists and audience members are creatively inspired and encouraged to follow their dreams. 

The Z is looking for Bartenders who share our vision and embrace an opportunity to be a part of our team.     

Summary

The Bartender has a unique opportunity to interact with our patrons and provide them with excellent customer service skills, serving skills, and communication skills at The Z’s Concessions. They are a point of contact for the patrons as they order from Concessions and as they mingle in the lobby. It is imperative to be energetic, knowledgeable, and personable. The Bartender assists House Managers in ensuring that current and new Zeiders American Dream Theater patrons have an enjoyable experience while attending events and performances at The Z.  Bartenders are familiar with The Z’s events and answer patron questions and make recommendations about shows as well as concessions. The Bartender will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal, and professional dedication to our Mission, Vision, and Values.

Essential Duties and Responsibilities

  • Prepare and serve alcoholic and non-alcoholic drinks for patrons, using standard recipes
  • Provide a positive and friendly guest experience by interacting with patrons. Assess customers’ concession needs and preferences and make recommendations, Upsell drink and snack items to customers. Provide information to the patron about The Z, upcoming events, and Town Center areas.
  • Complete ABC online training and E-Tips training and comply with all ABC regulations relevant to The Z’s ABC license, including making sure no one under the age of 21 purchase or consume alcoholic beverages by checking IDs of all patrons and helping ensure that all alcoholic beverages remain on premises.
  • Restock and replenish Concessions inventory and supplies in concessions areas and communicating with House Management when stock is running low. Lifting boxes of wine or beer, lifting and changing out kegs during shift.
  • Work positively with other Box Office staff, Concession Staff, Tech Staff, and Artists and their team and communicate thoroughly with each other.
  • Responsible for cash, card and equipment handling including setting up Ipad and Square account for point of sales and counting and closing out cash at the start and end of shift.
  • Setup the designated Concessions Stand (Main Stage or Studio Theater), Set up all concessions supplies in designated area in a timely manner before events
  • Maintain a clean, safe work space in concessions and complete end of event cleaning and inventory of work areas, including returning all drinks, snacks, cups, tools, and misc. to storage, removal of trash, surface and floor cleaning and disinfecting
  • Have thorough knowledge of Theater evacuation procedures and be prepared to take assist with evacuation in the event of an emergency.
  • Assists with orienting new employees to their work area.
  • Follow all Concessions policies and procedures.
  • Execute other duties as assigned by the management

Requirements and Qualifications

  • Experience in a bar or similar environment
  • 21 years of age and over
  • Able to lift up 20-pound and stand for long periods of time
  • Strong knowledge of spirits, wine, champagne, and mixed cocktails
  • People-oriented, enthusiastic and pleasant interacting with customers and provide outstanding customer service
  • Maintain a clean, well-stocked, and safe working environment
  • Pay attention to detail and ability to follow proper procedure and protocols
  • Knowledge of applicable ABC laws and regulations
  • Professional and clean appearance during work hours
  • Ability to enforce company policies regarding the consumption of alcohol
  • Accountability in maintaining inventory and processing payments
  • Familiar with Point-of-Sale transactions and comfortable with Technology on an Ipad
  • Interest in not-for-profit, theater and/or entertainment industries
  • Familiar with The Z’s website along with current and upcoming performances.
  • Familiar with Town Center information to help answer patron’s questions about restaurants, parking, events, etc.
  • Evening, weekday, and weekend availability, year-round

Perks

  • Fun work environment
  • Complimentary tickets to shows
  • Great location to work with free and convenient parking
  • Connected to local arts community

Applicants should email current resume and letter of interest to Donna Minson, Patron Manager at [email protected]

The Z is an equal opportunity employer committed to fostering and supporting an inclusive arts community and as such actively seeks opportunities to diversify our staff and does not discriminate in any manner on the grounds of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. The Z strongly encourages candidates of diverse backgrounds to apply.